Front Office Team Member- Flexible

Accorhotel; Reading; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Up to 30% restaurant discount

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Career growth opportunities

Job summary

Accor is seeking a front desk/guest relations host in Reading, UK. You will handle guest check-in/check-out, manage guest accounts, and provide accurate information to ensure a smooth stay. Strong communication and organisational skills are essential to deliver excellent customer service.

The role requires a customer-facing mindset, a positive attitude, and eligibility to live and work in the UK. Employment offers include substantial benefits and opportunities for growth within Accor's global

Qualifications

• Experience in hospitality or customer-facing role.
• Strong communication skills and a positive attitude.
• Good organisational abilities and attention to detail.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, striving for Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Skills

Guest service

Communication

Organisational skills

Team player

Job description

• - Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• - Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• - Maintain strict security procedures to ensure guest confidentiality and safety
• - Some experience in retail, hospitality or a customer facing role
• - Excellent communication skills
• - Strong organisational skills
• - A positive, can-do attitude
• - hourly rate £13.45.
• - Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• - Discounted hotel rates all over the world in Accor Hotels
• - Continuously learn and develop yourself with our Accor Academy
• - Support your wellbeing in your professional and personal lives
• - Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• - Participate actively in initiatives to build a more inclusive and sustainable world
• - And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• - You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
• - Due to high volume of applications, we will contact only the sucessfull candidates for the next stage.