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Assistant Front Office Manager

IHG Hotels & Resorts

London

On-site

GBP 30,000 - 45,000

Full time

4 days ago

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Job summary

A leading hotel brand is seeking an Assistant Front Office Manager for their London location. The successful candidate will oversee front office operations, ensuring exceptional guest experiences and adherence to luxury standards. Ideal candidates will have a strong background in hospitality management, with a flair for customer service and leadership in a luxury environment.

Qualifications

Minimum of 5 years’ experience in similar hotel operational roles.
Fluent in English; additional languages preferred.
Proven results in managing guest experiences.

Responsibilities

Manage efficient operation of the front office department.
Ensure exceptional guest experience from arrival to departure.
Implement and maintain hotel standards and protocols.

Skills

Communication

Leadership

Customer Service

Problem Solving

Education

Bachelor’s degree in Hospitality, Hotel or Business Management

Tools

MS Office

PMS

CRM Platforms

POS Systems

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As Assistant Front Office Manager, I fully comprehend the vision of Six Senses London to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties And Responsibilities

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

The duties and responsibilities will include:

Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Qualifications

To execute the position of Assistant Front Office Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

Possess a minimum of Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in similar hotel operational roles.
Technical skills include Advanced MS Office and various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel policies regarding reservations, discounts, and detailed procedures in handling local and overseas room bookings
Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Assistant Front Office Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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