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Assistant Front Office Manager

The Ned & Ned's Club

City Of London

On-site

GBP 33,000 - 39,000

Full time

5 days ago

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Job summary

The Ned & Ned's Club in London seeks an Assistant Front Office Manager to lead the front office operations in a vibrant environment. Responsibilities include guest management, team supervision, and achieving performance goals in one of hospitality’s most unique venues.

Benefits

Salary of up to £39,000 including service charge

Complimentary meals in team restaurant

Exciting learning and development programmes

Exclusive rates for staff and their families

Wellbeing and health benefits

Your birthday off after a year of service

Paid volunteer day

Refer a friend scheme

Regular social events

Employee assistance programme

Qualifications

Experience in hospitality, particularly in leadership roles.
Strong dedication to exceptional guest service.
Ability to supervise and motivate a team.

Responsibilities

Support the Front Office Manager in daily operations.
Supervise team to ensure exceptional guest experiences.
Focus on achieving guest satisfaction and team goals.

Skills

Resilience

Leadership

Team Engagement

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Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Assistant Front Office Manager

About the Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

What will you be doing?

Essentially, you're our duty manager, and you'll be the key support to our Front Office Manager and team in the daily operations, welcoming our guests to The Ned
Ensuring our guests have an exceptional experience through supervising the team on duty and providing coaching and feedback
Working with your team to achieve our goals and key performance indicators, with a specific focus on guest satisfaction and team engagement
Managing our front office when on shift, including sometimes working overnight

What can you bring to The Ned?

You’ll have worked in a fast-paced, exclusive hospitality environment, having led teams and driven high performance.
Resilience and passion to go the extra mile for our guests, members, and team.
Dedication to making things happen and always striving for the best

What can The Ned give you?

Salary of up to £39,000 per year, including service charge
Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
Exciting learning and development programmes to help progress your career
Exclusive rates at The Ned for staying and eating for you, your family and friends
Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
Your birthday off after a year of service and more holiday after five years
Paid volunteer day
Refer a friend scheme
Regular social events, including an annual pool party
Employee assistance programme – 24/7 advice and support
Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please do let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as an Assistant Front Office Manager

#lovethened

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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