Assistant Front Office Manager

InterContinental Hotels Group; London; On-site; GBP 36,000 - 48,000; Full time

Job summary

A leading company seeks an Assistant Front Office Manager for Six Senses London. This role entails managing departmental operations to meet high service standards, ensuring exceptional guest experiences, and adhering to sustainability and wellness practices. Ideal candidates will possess a Bachelor's degree and extensive experience in luxury operational roles.

Qualifications

• More than five years’ experience in similar hotel operational roles.
• Proven results in luxury hotel environments.
• Fluent in English; knowledge of additional languages preferred.

Responsibilities

• Manage the operation of the department to provide exceptional service.
• Assess and review room amenities and service adherence to standards.
• Lead a team to deliver exceptional guest experiences from arrival to departure.

Skills

Advanced MS Office

Customer Service

Leadership

Education

Bachelor’s degree in Hospitality, Hotel or Business Management

Tools

PMS

POS

CRM platforms

Job description

Hotel Brand: Six Senses
Location: United Kingdom, London

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses London to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

The duties and responsibilities will include:

• Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
• Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
• Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
• Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
• Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Qualifications

To execute the position of Assistant Front Office Manager,I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a minimum of Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in similar hotel operational roles.
• Technical skills include Advanced MS Office and various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel policies regarding reservations, discounts, and detailed procedures in handling local and overseas room bookings
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Assistant Front Office Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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