Assistant Front Office Manager

Hyatt Hotels Corporation; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Hyatt Regency London Blackfriars as an Assistant Front Office Manager, where you will manage shifts, provide training, and ensure outstanding guest experiences. This role offers a vibrant hospitality career with opportunities for continuous learning, alongside generous perks like complimentary hotel stays and discounts.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for you, your family, and friends

Free meals on duty

50% discount on food and beverages at select Hyatt Hotels

Uniform provided and laundered free of charge

Headspace membership and Employee Assistance Programme access

Opportunities for continuous learning and career advancement

Responsibilities

• Managing shifts and supervising the team to ensure a seamless guest experience.
• Overseeing department operations in the absence of the Front Office Manager.
• Supporting the achievement of departmental KPIs.

Skills

Team Management

Guest Experience

KPI Achievement

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Benefits of being an Assistant Front Office Manager:

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you, your family, and friends from day one
• Free meals on duty
• 50% discount on food and beverages at select Hyatt Hotels when dining as a guest
• Uniform provided and laundered free of charge
• Headspace membership and access to our Employee Assistance Programme
• Opportunities for continuous learning and career advancement across Hyatt Hotels worldwide

About Hyatt Regency London Blackfriars:

Located just outside Blackfriars station, near Bank, and within walking distance of St. Paul’s Cathedral, the Tate Modern, and South Bank, this Grade II-listed five-star hotel offers 205 stylish rooms and suites, 4 meeting spaces, 2 restaurants, and 1 signature bar. It resides on the historic grounds of King Henry VIII's Bridewell Palace.

Key duties of the Assistant Front Office Manager include:

• Managing shifts and supervising the team to ensure a seamless guest experience
• Overseeing department operations in the absence of the Front Office Manager
• Supporting the achievement of departmental KPIs
• Covering Duty Manager shifts as needed
• Recruiting and developing the front office team, setting objectives, and providing regular feedback

At Hyatt, we care for people so they can be their best. Our values include Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Join a global family of over 1250 hotels in 76 countries and experience a Great Place to Work!

We celebrate diversity, equity, and inclusion, embracing cultures, ethnicities, genders, ages, abilities, and identities. Be part of a team that makes travel more human, connected, and sustainable. Your role matters, and your individuality is valued. Hospitality is more than a job — it’s a career for those who care.

Next steps: Apply today for the Assistant Front Office Manager role and start your journey with Hyatt Regency London Blackfriars!