Assistant Front Office Manager

The Ned; London; On-site; GBP 39,000; Full time

Job summary

Join a vibrant team at a leading hotel as an Assistant Front Office Manager. You'll support daily operations, enhance guest experiences, and lead a dedicated team in a fast-paced environment. With excellent salary and career progression opportunities, The Ned is committed to making every employee's experience extraordinary.

Benefits

Complimentary meals

Learning and development programmes

Exclusive rates for family and friends

Wellbeing and health benefits

Birthday off after a year of service

Paid volunteer day

Regular social events

Employee assistance programme

Qualifications

• Experience in a fast-paced, exclusive hospitality environment.
• Resilience and passion for delivering exceptional guest experiences.
• Dedication to achieving high performance and team engagement.

Responsibilities

• Support the Front Office Manager in daily operations and guest welcome.
• Ensure exceptional guest experiences by supervising the team.
• Manage front office operations during shifts, including overnight.

Skills

Team Leadership

Guest Service

Performance Management

Job description

Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Assistant Front Office Manager

About the Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

What will you be doing?

• Essentially, you're our duty manager, and you'll be the key support to our Front Office Manager and team in the daily operations, welcoming our guests to The Ned
• Ensuring our guests have an exceptional experience through supervising the team on duty and providing coaching and feedback
• Working with your team to achieve our goals and key performance indicators, with a specific focus on guest satisfaction and team engagement
• Managing our front office when on shift, including sometimes working overnight

What can you bring to The Ned?

• You’ll have worked in a fast-paced, exclusive hospitality environment, having led teams and driven high performance.
• Resilience and passion to go the extra mile for our guests, members, and team.
• Dedication to making things happen and always striving for the best

What can The Ned give you?

• Salary of up to £39,000 per year, including service charge
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please do let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as an Assistant Front Office Manager

#lovethened