Assistant Front Office Manager

Accor Hotels; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a prestigious hotel as an Assistant Front Office Manager in London. You will lead daily operations, ensuring exceptional service and guest satisfaction. This role offers a chance to contribute to a luxury experience at a historic venue.

Benefits

Competitive Salary

28 Days Holiday

Life Assurance

Enhanced Sick Pay

Free Dry Cleaning

Season Ticket Loans

Discounted Rates at Accor

Qualifications

• Previous experience in a luxury hotel environment.
• Exceptional communication and customer service skills.
• Willingness to contribute to 24-hour operational schedule.

Responsibilities

• Manage daily Front Office operations and guest complaints.
• Ensure high service levels under pressure.
• Foster a supportive environment for the Front Office team.

Skills

Communication

Customer Service

Time Management

Attention to Detail

Team Player

Education

Experience in Luxury Hotel Industry

Tools

Technical Skills

Job description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular venue for dazzling celebrations, featuring fine dining, lively bars, the latest in wellness and beauty therapies, luxurious suites and rooms, and versatile event spaces. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

An exceptional opportunity presents itself for an Assistant Front Office Manager to be part of an iconic London opening.

Reporting to Front Office Manager, you will provide guidance and leadership in managing daily Front Office operations, ensuring we deliver on our promise to guests. You will focus on maintaining exceptional standards at the front desk and switchboard, playing a key role in the department. You will take pride in ensuring a guest-centered approach in all activities and fostering a supportive environment for the Front Office team. As the Manager on Duty, you will handle guest complaints courteously and efficiently, resolving issues to exceed guest expectations.

Responsibilities of the Assistant Front Office Manager:

• Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
• Willingness and eagerness to contribute to pre-opening standards and objectives aligned with the Raffles vision.
• Proven ability to deliver high service levels under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multitask while maintaining professionalism.
• Well-developed technical and computer skills.
• Willingness to contribute to a 24-hour operational schedule when required.

Who are we looking for?

• Attention to detail
• Experience in the luxury hotel industry
• Guest-focused attitude
• Team player
• Well-organized

Additional Information

Why join our Raffles team?

• Competitive salary
• 28 days holiday including bank holidays, plus an extra day for each year of service up to 5 years
• Length of service awards
• Life Assurance for colleagues
• Enhanced sick pay and maternity, paternity, and adoption pay
• Free dry cleaning for uniforms and allowances for personal items
• Season ticket loans and cycle-to-work scheme
• Gifting for special occasions
• Paid days off for moving house or volunteering
• Tailored learning and development programs
• Fun events like quizzes, team runs, and parties
• Discounted rates at Accor worldwide with employee benefit card
• Opportunities for worldwide development within Accor’s brands