Assistant Front Office Manager (Maternity Cover)

Clermont Hotel Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Front Office Manager to join their team. In this role, you will lead a close-knit team, ensuring exceptional guest experiences at a renowned hotel. Your strong leadership skills and commitment to training will help foster a positive environment for both staff and guests. You will be responsible for managing reception, driving sales, and resolving guest issues while maintaining high standards of service. This is a fantastic opportunity to be part of a dynamic team in a historic hotel setting, where your contributions will directly impact guest satisfaction and team development.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous recommend a friend scheme

Apprenticeships and qualifications

Retail discounts

Qualifications

• Proven experience in a similar role within the hospitality sector.
• Strong leadership skills with a focus on guest experience.

Responsibilities

• Support the Front Office Manager in managing reception and guest relations.
• Lead training and development of the front office team.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Decision Making

Teamwork

Education

Experience in Hospitality Management

Training and Development

Job description

Assistant Front Office Manager (Maternity Cover)

Contract Type: Temporary (Fixed Term Contract) - 39 hours per week

The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn, and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.

The Role

Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you support the Front Office team to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Assistant Front Office Manager, you will demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations, and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world-class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets, and dealing with challenging guest issues while coaching and mentoring your team.

What We Look For

• Previous experience in a similar environment
• Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
• Experience of delivering training using company guidelines
• Good time management and organizational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance
• Positive approach to learning in the role and identifying own training needs as appropriate
• Self-motivated, able to make decisions and react to sudden changes in operation
• Ability to work effectively as part of a team

What's in it for You?

• Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
• Interest-free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal