Assistant Front Office Manager (Maternity Cover)

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager for maternity cover in London. This role is perfect for someone passionate about delivering exceptional guest experiences and leading a dedicated team. You will be at the forefront of managing Reception and Guest Relations while ensuring seamless operations across departments. With a focus on training and development, you will empower your team to excel in their roles. Enjoy a range of benefits including discounted hotel stays and access to a comprehensive Employee Assistance Program. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is for you.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous recommend a friend scheme

Apprenticeships and accredited qualifications

Discounts through online benefits portal

Qualifications

• Experience in a similar managerial role in hospitality is essential.
• Ability to train and develop team members effectively.

Responsibilities

• Support the Front Office Manager in managing Reception and Guest Relations.
• Ensure exceptional guest experiences and drive sales.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Decision Making

Teamwork

Education

Relevant Experience in Hospitality

Accredited Qualifications

Job description

Social network you want to login/join with:

Assistant Front Office Manager (Maternity Cover), London

Client:

Thistle Holborn - The Kingsley

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e11e4f36f67e

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

The Role

Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you support the Front Office team and ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Assistant Front Office Manager, you will demonstrate excellent leadership skills and a track record of delivering results through your people. You will support the Front Office Manager and help manage Reception, Guest Relations, and Nights, and work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world-class guest experience and will be happy to take the lead in training and developing your team. You will also drive sales, work to budgets, and deal with challenging guest issues while coaching and mentoring your team.

What we look for

• Previous experience in a similar environment
• Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
• Experience of delivering training using company guidelines
• Good time management and organisational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated, able to make decisions and react to sudden changes in operation
• Ability to work effectively as part of a team

What's in it for you?

• Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
• Interest-free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal