Assistant Front Office Manager

TN United Kingdom; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Front Office Manager to enhance guest experiences at their Hounslow location. This role involves leading a dedicated team, ensuring smooth daily operations, and fostering a collaborative environment. With a commitment to service excellence, you'll train team members and handle guest concerns proactively. Join a world-class hospitality setting where your contributions will make a difference, and take the next step in your career with a company that values diversity and inclusion.

Qualifications

• 2+ years in front desk or guest services experience.
• Strong leadership and communication skills.

Responsibilities

• Supervise front desk and bell staff operations.
• Handle guest concerns and enhance satisfaction.

Skills

Leadership

Problem-solving

Communication

Multitasking

Customer service

Education

2-year degree in hospitality/business

Job description

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Assistant Front Office Manager, Hounslow

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Client:

Sheraton Heathrow Hotel

Location:

Hounslow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

837e0f7303f1

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Are you passionate about delivering exceptional guest experiences? We’re looking for a dynamic Assistant Front Office Manager to support daily front office operations, ensuring smooth check-ins, check-outs, and overall guest satisfaction.

Why Join Us?

• Lead a team in a fast-paced, guest-focused environment
• Work closely with the Front Office Manager to drive service excellence
• Opportunity to grow and develop in a world-class hospitality setting

What You’ll Do

• Supervise and support front desk, bell staff, and switchboard operations
• Foster a positive and collaborative team culture
• Ensure efficient daily operations and high service standards
• Handle guest concerns and enhance satisfaction through proactive solutions
• Train and guide team members to deliver exceptional service

What We’re Looking For

• Experience: 2+ years in front desk, guest services, or a related field OR a 2-year degree in hospitality/business with a passion for service
• Strong leadership, problem-solving, and communication skills
• Ability to multitask and stay composed under pressure
• A commitment to guest satisfaction and team success

If you're ready to take the next step in your hospitality career, we’d love to hear from you. Apply today!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.