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Assistant Manager- Front Office

ANdAZ

London

On-site

GBP 33,000 - 40,000

Full time

3 days ago

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Job summary

A leading hospitality group seeks an Assistant Manager- Front Office for their London location. You will oversee front office operations, ensuring high customer satisfaction and managing a team to deliver 5-star service. Join a diverse team committed to excellence and professional growth.

Benefits

12 complimentary nights a year at Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Laundered business attire

Headspace membership

Learning and development opportunities

Qualifications

Must take lead on complaints and recovery.
Responsible for supervising Front Office functions.
Experience in training staff is essential.

Responsibilities

Lead daily operations and ensure tasks are completed.
Assist in the development of team performance.
Handle SSM situations effectively such as evacuations.

Skills

Leadership

Customer Service

Training

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Join to apply for the Assistant Manager- Front Office role at ANdAZ

Salary: £ £33,990.00 + Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Organization- Andaz Liverpool Street

Summary

Assistant Manager- Front Office

Salary: £ £33,990.00 + Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Assistant Manager- Front Office at Andaz London Liverpool Street, a concept by Hyatt Hotels

12 complimentary nights a year across Hyatt Hotels worldwide
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
Free meals on duty
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Business attire laundered complimentary
Headspace membership and access to our Employee Assistance Programme
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Assistant Manager- Front Office

Take lead on the complaints of the day and liaise with the team regarding recovery and compensation.
Responsible for all Front Office functions during the shift.
The role includes supervising and training supervisors, Hosts, Guest Services Agents and Door hosts
Ensuring all daily tasks are completed accordingly and provide assistance if needed
Ensuring credit limit, open folio are up to date and closed
Review the arrival lists and make sure allocations is done according to guest preferences, length of stay and notes.
Review any group arrival and prepare allocation and arrivals according to the group agenda
Work together with the Managers to optimize the departmental goals, such as Customer Service, Upsell and Enrollments
Work closely with the Assistant Front Office Manager and Guest Relations Manager to deliver high guest expectations and ensure the team is providing a five star service consistently
Perform training on the job and give feedback if and when needed
Assist the Assistant Front Office Manager in developing the team and set catch up’s e.g. in form of a buddy chat on a regular basis, to help the team improve their performance and IDP’s
Be able to take the lead during SSM situations such as fire evacuations, fire drills, or other Health and Safety procedures
Prepare and follow action plan for the month to reach out KPIs

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Assistant Manager- Front Office role and start your journey with Andaz London Liverpool Street!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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