Assistant Front Office Manager

Portsmouth Marriott Hotel; Fareham; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel stays

Discounted food & drink

Free Leisure Club access

Wellness programmes

20 holidays + bank holidays

World class training

Job summary

The Portsmouth Marriott Hotel is seeking a Front Desk Assistant Manager to join the Front Desk team and help ensure guests have a wonderful stay at the world leading hospitality company.

Located near landmarks such as the Spinnaker Tower, the hotel offers amenities including Cast Iron Bar & Grill and a fitness centre. The role includes managing day-to-day operations, assisting in HR activities, coaching staff, handling guest issues, and promoting high standards of service.

Qualifications

• Front desk experience and guest service focus.
• HR activities including screening and payroll support.
• Ability to manage daily hotel operations and conflicts.

Responsibilities

• Manage day to day operations and ensure standards.
• Develop goals, organize and prioritize work.
• Handle guest issues and resolve conflicts.
• Build positive working relationships and support the team.
• Assist Front Office Manager to ensure smooth operations.
• Coach and hire staff as needed.
• Ensure professional language and etiquette.
• Prepare documents using standard software.
• Update reservations and records in databases.
• Maintain filing systems and mail handling.
• Maintain organisation of records and transactions.
• Communicate clearly with guests and colleagues.
• Assist HR activities including screening and payroll support.
• Manage stock levels.

Skills

People skills

Teamwork

Communication

Flexibility

Problem solving

HR assistance

Coaching staff

Opera knowledge

Tools

Opera PMS

Job description

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Assistant Manager to join the Front Desk team.

We are looking for an enthusiastic Front Desk Assistant Manager wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company PortsmouthMarriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant andfitness centre.

The Portsmouth Marriott Hotelprovides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Assistant Manager you will…

• Manage day to day operations, ensuring the quality, standards and meeting the expectations of the hotel customers on a daily basis
• Helps develop specific goals and plans to prioritize, organize and accomplish work.
• Handling guest issues and resolve conflicts and grievances.
• Develop and maintain positive working relationships with others, supporting the team to reach common goals
• Assist the hotel’s Front Office Manager in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.
• Assist in HR activity including screening candidates, interviewing, assisting in payroll activity.
• Ordering and ensuring stock levels are maintained.

A successful Front Desk Assistant Manager is someone who is…

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• Knowledge of Opera is preferred but not essential
• Serves as a role model to demonstrate appropriate behaviours
• Ensures exceptional customer service
• Proactively meets the needs of the hotel customers

In return for your hard work, the Front Desk Assistant Manager will receive…

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday days, plus Bank Holidays
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: To be discussed