Assistant Front Office Manager

Valor Hospitality; Liverpool; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Staff hotel discounts

Dining discounts

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Valor Hospitality is seeking an Assistant Front Office Manager to drive standards and deliver exceptional guest experiences. You will lead the Front Office team, building a high performing unit and setting clear targets.

The role requires energy, innovation and the ability to respond quickly to various guest scenarios. We operate 7 days a week; you may work evenings or weekends with contract hours discussed at interview.

Qualifications

• Experience in front office management or supervisor role
• Strong leadership to build a high performing team
• Flexible with shifts and interview discussion to confirm contracted hours

Responsibilities

• Lead the Front Office team and drive high standards across the division.
• Monitor guest satisfaction and set departmental targets/ objectives.
• Role requires innovation, responsiveness and agile handling of a range of guest situations.

Job description

We are looking for a Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role.

The successful candidate will lead with purpose and vison using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Assistant Front Office Manager will be responsible for the Front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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