Front Office Manager

Valor Hospitality; Gloucester; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Team member rates

Discounted stays

Dining discount

Free meals on duty

Cycle To Work

Refer-a-friend bonus

Wellbeing programme

Healthcare plan

Apprenticeships

Career development

Job summary

Valor Hospitality is seeking a Front Office Manager in the United Kingdom to lead the guest services experience and drive standards across the hotel. You will create a high performing team, set targets, and respond to a range of guest situations with commercial awareness.

The role requires flexibility to work a range of shifts, including evenings and weekends, and a commitment to career training and apprenticeships offered by the company.

Qualifications

• Proven front office management experience.
• Strong guest service focus and presentation of standards.
• Ability to lead and develop a high performing team.
• Flexible working hours including evenings and weekends.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Monitor guest satisfaction and set departmental targets.
• Drive standards and operational excellence across the division.
• Coordinate shift patterns and staffing levels.

Skills

Guest service excellence

Leadership

Commercial awareness

Problem solving

Communication

Job description

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front OfficeManager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed andBreakfast.

Discounted stays for friends and family.

50% discount when dining in our restaurants and bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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