Front Office Manager

Portsmouth Marriott Hotel; Plymouth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted stays worldwide

Discounted food & drink in restaurants

Discounts for friends and family

Free use of on-property gym

Wellness programs

World class training and development

Unlimited career opportunities

Discounted cinema tickets

Staff parties

Free meal on shift

Free car parking

Service awards and recognition gifts

Job summary

The Portsmouth Marriott Hotel is seeking a Front Office Manager to lead the front office team and ensure outstanding guest experiences. You will manage the reception staff, foster a warm, professional atmosphere and act as the ambassador for exceptional service across all guest touches.

Located near landmarks and offering a range of amenities, this role provides opportunities to progress within Marriott’s global environment through strong leadership and guest-centric initiatives.

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service orientation and ability to lead a team.
• Warm, people-oriented demeanour with a team-first attitude.
• Flexible, problem-solving and multitasking abilities.

Responsibilities

• Run the reception department and coach the front office team to provide courteous service.
• Lead by example and greet guests warmly, acting as an ambassador for excellent service.
• Manage the full guest experience from booking to post-stay to ensure a great experience.
• Directly manage the Front Desk Team in delivering the Front of House strategy and targets.
• Control departmental costs, scheduling and resources to support operations.
• Identify opportunities to improve operations and guest satisfaction.

Skills

Leadership experience

Customer service

People-oriented

Team-first attitude

Problem-solving

Multi-tasking

Communication

Tools

Opera

PMS

POS

Job description

The Portsmouth Marriott Hotel is looking for a Front Office Manager to
join the Front Office team.

We are looking for an enthusiastic Front Office Manager wanting to assist in ensuring all our guests have a wonderful
stayat the world
leading hospitality company Portsmouth Marriott Hotel. Located near famous
landmarks such as the Spinnaker Tower has a range of amenities including: Cast
Iron Bar & Grill, our signature restaurant and fitness
centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and
friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career
in a supportive environment!

Responsibilities of a Front Office Manager will include but are not limited to:

• As a Front Office Manager, you will
  be running the reception department. You will manage, coach and train the team
  to provide courteous and efficient service to all guests and maintain the
  levels of service to the highest standards at all times.
• You will lead by example and greet
  guests in a warm, friendly manner and be a true ambassador for excellent
  service, dealing ith all requests and queries in an efficient and professional
  manner, whether face-to-face or over the telephone.
• You’ll work in a busy and hardworking
  team environment, where you’ll continually learn and develop.
• Managing the full guest experience
  from the moment of booking through to post-stay – ensuring each and every guest
  receives a great experience, defined by our values and mission statement;
• Directly managing the Front Desk Team
  in delivering the Front of House strategy and targets;
• Manage the departmental costs
  ensuring scheduling and resources are dispatched accordingly to support
  operational performance;
• Establishing opportunities for
  improving operations consistently;
• Address guests' service needs in a
  professional, positive, and timely manner;
• Comply with quality assurance
  expectations and standards;
• Setting a clear example for all staff
  members with regard to personal presentation and positive attitude;
• Regularly review our guest experience
  feedback, share results and comments and work to improve each facet of the
  business;
• Continuously improve all operational
  processes and ensure these are clearly communicated to the relevant team
  members.

A successful Front Desk Manager is someone who is…

• Proven leadership experience in hotel
  front office or guest services management
• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing
  personality
• Flexibility, problem-solving skills
  and multi-tasking ability
• Knowledge of Hotel Systems (Opera,
  PMS, POS) preferred but not essential
• Serves as a role model to demonstrate
  appropriate behaviours
• Ensures exceptional customer service
• Proactively meets the needs of the
  hotel customers

In return for your hard work, the Front Desk Manager will receive…

• Discounted stays on hotel
  rooms worldwide!
• Discounted food & drink
  in our restaurants and bars
• Discounts for your friends
  and family
• Free use of on-property gym
• Wellness and mental health
  programmes
• World class training and
  development
• Unlimited career
  opportunities (internationally and locally)
• Discounted cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and
  recognition gifts

Given the current climate, we operate a Covid-19 safe space, with all
correct PPE and social distancing rules followed, along with hotel and
departmental Covid-19 risk assessments in place.

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.