Assistant Duty Manager - Soft Facilities & Cleaning Lead

Aspire Recruitment; Manchester; On-site; GBP 17,000 - 24,000; Full time

Job summary

Manchester University is recruiting an Assistant Duty Manager for the Facilities Team in Manchester City Centre. The role leads a team of 15–20 staff, ensuring high standards of cleanliness and service from 6.30am to 2.15pm, Monday to Friday.

Key responsibilities include managing operations, conducting cleaning audits, handling minor repairs, and delivering induction and refresher training. The position is temp to perm and based in a university setting.

Qualifications

• Strong background in customer service.
• Excellent communication skills.
• Ability to remain calm and solution-focused under pressure.
• Experience in coaching and supporting teams in a fast-paced environment.
• Deliver induction training and standard ongoing/refresher training.

Responsibilities

• Lead and support a team of 15–20 domestic and facilities assistants.
• Oversee cleaning audits and maintenance tasks.
• Provide reception and concierge support.
• Manage day-to-day soft facilities and cleaning services to meet SLAs.
• Foster pride in spaces and align services with university standards.

Skills

Customer service

Communication skills

Calm under pressure

Team coaching

Training delivery

Job description

Manchester University is recruiting an Assistant Duty Manager for the Facilities Team in Manchester City Centre. The role leads a team of 15–20 staff, ensuring high standards of cleanliness and service from 6.30am to 2.15pm, Monday to Friday.

Key responsibilities include managing operations, conducting cleaning audits, handling minor repairs, and delivering induction and refresher training. The position is temp to perm and based in a university setting.