Assistant Duty Facilities Manager

Aspire Recruitment; Manchester; On-site; GBP 17,000 - 24,000; Full time

Job summary

Manchester University is recruiting an Assistant Duty Manager for the Facilities Team in Manchester City Centre. The role leads a team of 15–20 staff, ensuring high standards of cleanliness and service from 6.30am to 2.15pm, Monday to Friday.

Key responsibilities include managing operations, conducting cleaning audits, handling minor repairs, and delivering induction and refresher training. The position is temp to perm and based in a university setting.

Qualifications

• Strong background in customer service.
• Excellent communication skills.
• Ability to remain calm and solution-focused under pressure.
• Experience in coaching and supporting teams in a fast-paced environment.
• Deliver induction training and standard ongoing/refresher training.

Responsibilities

• Lead and support a team of 15–20 domestic and facilities assistants.
• Oversee cleaning audits and maintenance tasks.
• Provide reception and concierge support.
• Manage day-to-day soft facilities and cleaning services to meet SLAs.
• Foster pride in spaces and align services with university standards.

Skills

Customer service

Communication skills

Calm under pressure

Team coaching

Training delivery

Job description

Assistant Duty Manager Facilities Team £14.60 per hour 35 hours per week Manchester City Centre Shift pattern Monday to Friday 6.30am to 2.15pm An exciting opportunity has arisen to join one of Manchester’s top universities as an Assistant Duty Manager in the highly successful facilities team.

About the Role

As an Assistant Duty Manager, you will play a key role in leading and supporting the team to deliver high-quality soft facilities services, including:

• Managing a team of 15 to 20 dometsic and facilities Assistant's


• Cleaning audits


• Minor repairs and maintenance


• Reception and concierge duties

Manage the day-to-day/operational provision of soft facilities and comprehensive cleaning service to ensure high standards of cleanliness and hygiene in line with the Service Level Agreement. You'll help build a culture of pride in our spaces and ensure our services align with the University's commitment to excellence and customer satisfaction.

What We're Looking For

• Deliver induction training and standard ongoing/refresher training


• Strong background in customer service


• Excellent communication skills


• Ability to remain calm and solution-focused under pressure


• Experience in coaching and supporting teams in a fast-paced environment

Role Details

• Contract Type: temp to perm contract


• Working Hours: Monday to Friday, 6.30AM – 2:00 PM (year-round)