University Facilities Ops Manager — Soft Services Lead

Talent Staffing; City Of London; On-site; GBP 27,000 - 39,000; Full time

Job summary

World Class University is seeking a Facilities Operations Manager (Soft Services) to oversee cleaning, janitorial and portering operations across multiple buildings. This ongoing temporary role requires strong management experience in facilities or cleaning services and hands-on leadership in a dynamic university environment.

You will coordinate FM Supervisors, drive H&S compliance, manage rotas, and contribute to sustainability and waste management initiatives while maintaining high standards

Qualifications

• Managerial experience within Facilities Management or Cleaning Services.
• Strong knowledge of cleaning, janitorial, portering and waste management operations.
• Proficient in Excel and Outlook; able to lead multi-functional teams across large estates.

Responsibilities

• Managing the delivery of cleaning, janitorial and portering services to ensure standards are met.
• Coordinating FM Supervisors within Soft Services.
• Overseeing deep cleaning programmes, events, and seasonal work.
• Operational escalation point for urgent issues, customer concerns and incidents.
• Ensuring integration between Cleaning, Janitorial and Portering teams.
• Approving rotas and annual leave; overseeing absence management.
• Delivering training where required and ensuring H&S compliance.

Skills

Management experience

Soft Services

Leadership

Tools

Excel

Outlook

MiCAD

Job description

World Class University is seeking a Facilities Operations Manager (Soft Services) to oversee cleaning, janitorial and portering operations across multiple buildings. This ongoing temporary role requires strong management experience in facilities or cleaning services and hands-on leadership in a dynamic university environment.

You will coordinate FM Supervisors, drive H&S compliance, manage rotas, and contribute to sustainability and waste management initiatives while maintaining high standards