Lead Housekeeper - Residential & Student Housing

The Manchester Metropolitan University; Manchester; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays and University Christmas

Pension scheme

Flexible working

Wellbeing support

Learning opportunities

Staff discounts

Job summary

Manchester Metropolitan University is seeking a Housekeeping Supervisor to lead a team of housekeepers and maintain clean, safe, welcoming accommodation for students. You will coordinate workloads, monitor performance, and support the Duty Manager to sustain high standards during routine operations and busy periods.

The role requires supervisory experience in a customer-focused environment, strong organisational skills, excellent communication, and a commitment to health and safety.

Qualifications

• Experience supervising teams in a customer-focused environment.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Knowledge of housekeeping operations and health & safety requirements.

Responsibilities

• Supervise and support the Housekeeping Team in delivering a high-quality and consistent cleaning service.
• Monitor housekeeping standards and ensure service level agreements are achieved.
• Conduct regular team briefings, one-to-one meetings, and on-the-job training.
• Assist with staff rota planning and the allocation of duties.
• Support stock control, ordering, and resource management.
• Carry out inspections, including within occupied properties, of staff and landlord areas, and end-of-tenancy checks.
• Promote a positive team culture focused on customer service, continuous improvement, and health & safety compliance.
• Ensure effective use of PPE, COSHH compliance, and adherence to operational procedures.

Skills

Supervisory experience

Customer-focused

Organisational skills

Communication skills

Stock monitoring

Job description

Manchester Metropolitan University is seeking a Housekeeping Supervisor to lead a team of housekeepers and maintain clean, safe, welcoming accommodation for students. You will coordinate workloads, monitor performance, and support the Duty Manager to sustain high standards during routine operations and busy periods.

The role requires supervisory experience in a customer-focused environment, strong organisational skills, excellent communication, and a commitment to health and safety.