Assistant Concierge

Abbatt Group; Wembley; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Training opportunities

Career development

Job summary

Abbatt Group is recruiting an Assistant Concierge for a large, modern residential development in Wembley Park. You will be the friendly face welcoming residents and visitors, supporting day-to-day operations and a range of concierge duties.

Ideal candidates are friendly, professional and comfortable handling enquiries, with strong customer service mindset and teamwork. Training and development opportunities are offered as part of a career in residential property.

Qualifications

• Experience in front of house, reception, residential concierge, hotels, hospitality or customer service.
• Friendly, approachable and professional.
• Confident communicating with different people.

Responsibilities

• Welcome residents and visitors, manage reception.
• Handle enquiries, deliveries and access.
• Support resident requests and amenity bookings.
• Keep reception and communal areas tidy and welcoming.
• Liaise with contractors and property management team.
• Resolve day-to-day issues and escalate when needed.
• Maintain accurate records and basic admin.

Skills

Front of house

Customer service

Communication

IT basics

Team player

Job description

Looking for a move into front of house, reception or concierge?

We’re recruiting an Assistant Concierge to join a large, modern residential development in Wembley Park, offering an impressive range of resident amenities.

Would be a good opportunity to kick start your career in Concierge.

This is a great opportunity for someone who enjoys working with people, delivering excellent customer service and being the friendly face of a high-quality residential development.

The Role

You’ll be a key part of the on-site team, helping create a welcoming environment for residents and visitors while keeping the day-to-day operation running smoothly.

Your responsibilities will include:

• Welcoming residents and visitors and managing reception
• Handling enquiries, deliveries and access
• Supporting resident requests and amenity bookings
• Keeping reception and communal areas looking their best
• Liaising with contractors and the property management team
• Helping resolve day-to-day issues and escalating when needed
• Completing basic administration and maintaining accurate records

About You

You might have experience in front of house, reception, residential concierge, hotels, hospitality or customer service…

What matters most is that you’re:

• Friendly, approachable and professional
• Confident communicating with different people
• Organised, reliable and proactive
• Well-presented, with a strong customer service mindset
• Comfortable using IT and handling basic admin
• A team player who takes pride in getting the little things right

What’s on Offer?

• Private healthcare and pension
• Training and development opportunities
• The chance to build your career in residential property

If you’re great with people and want to work in a modern residential setting where first impressions really matter, we’d love to hear from you.