Assistant Branch Manager — Optical & Hearing Sales Leader

SCRIVENS LTD; Penzance; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonus scheme

Career development opportunities and训练

Staff discounts on optical and hearing

Supportive and inclusive team

28 days annual leave including bank

Generous staff discount scheme

Descripción de la vacante

SCRIVENS LTD in Penzance is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service and drive branch performance. You will role-model high standards of care and sales focus across optical and hearing products.

You will help manage daily operations, coach staff, control stock, and coordinate local promotions while stepping in as acting Branch Manager when required.

Formación

• Experience in retail or healthcare, ideally optical or audiology.
• Strong background in customer service and sales.
• Ability to lead, motivate and develop a team.

Responsabilidades

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service.
• Support and motivate the team to achieve sales targets for optical and hearing products and services.
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy.
• Assist in staff training, coaching, and performance management.
• Manage stock levels, merchandising, and branch presentation to company standards.
• Help coordinate local marketing initiatives and promotional campaigns.
• Step in as acting Branch Manager when required, including opening and closing the branch.

Conocimientos

Customer service

Sales

Team leadership

Communication skills

POS systems

Herramientas

POS systems

Descripción del empleo

SCRIVENS LTD in Penzance is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service and drive branch performance. You will role-model high standards of care and sales focus across optical and hearing products.

You will help manage daily operations, coach staff, control stock, and coordinate local promotions while stepping in as acting Branch Manager when required.