Assistant Branch Manager — Lead Optical & Hearing Team

Scrivens Opticians & Hearing Care; Bilston; Sur place; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Staff discounts on optical and hearing

Résumé du poste

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager in Bilston to lead a dedicated team, drive branch performance, and uphold exceptional customer care. You will support the Branch Manager, manage day-to-day operations, and help achieve sales targets for optical and hearing products.

The role emphasizes staff development, outstanding customer service, and effective merchandising, with opportunities for career growth within a supportive team environment.

Qualifications

• Experience in retail or healthcare, ideally optical or audiology.
• Strong customer service and sales background.
• Excellent interpersonal and communication skills.

Responsabilités

• Manage daily branch operations and ensure smooth service.
• Motivate and support the team to hit sales targets for optical and hearing products.
• Deliver outstanding customer service with professionalism and empathy.
• Assist in staff training, coaching, and performance management.
• Oversee stock levels, merchandising, and branch presentation to company standards.
• Coordinate local marketing initiatives and promotional campaigns.
• Act as Branch Manager when required, including opening/closing the branch.

Connaissances

Customer service

Sales

Team leadership

Interpersonal skills

Communication

Organized

Reliability

IT literacy

POS familiarity

Description du poste

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager in Bilston to lead a dedicated team, drive branch performance, and uphold exceptional customer care. You will support the Branch Manager, manage day-to-day operations, and help achieve sales targets for optical and hearing products.

The role emphasizes staff development, outstanding customer service, and effective merchandising, with opportunities for career growth within a supportive team environment.