Assistant Branch Manager — Optical & Hearing Retail

Scrivens-Opticians-; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff discounts on optical and hearing

Career development

28 days annual leave including bank...

Job summary

Scrivens-Opticians- in Greater London is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service and drive branch performance.

You will help develop staff, manage daily operations, and ensure high standards of clinical care while meeting sales targets across optical and hearing products. The role requires strong interpersonal skills and reliable leadership.

Qualifications

• Experience in retail or healthcare, ideally within optical or audiology.
• Strong background in customer service and sales.
• Excellent interpersonal and communication skills.
• Ability to lead, motivate, and support a team.

Responsibilities

• Assist in managing daily branch operations for smooth service.
• Support and motivate the team to achieve branch sales targets for optical and hearing products.
• Deliver outstanding customer service with professionalism and empathy.
• Assist in staff training, coaching, and performance management.
• Manage stock levels, merchandising, and branch presentation.
• Coordinate local marketing initiatives and promotional campaigns.
• Step in as acting Branch Manager when required, including opening/closing the branch.

Skills

Customer service

Sales

Team leadership

Interpersonal skills

Communication skills

POS systems

Organised

Tools

POS systems

Job description

Scrivens-Opticians- in Greater London is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service and drive branch performance.

You will help develop staff, manage daily operations, and ensure high standards of clinical care while meeting sales targets across optical and hearing products. The role requires strong interpersonal skills and reliable leadership.