Assistant Branch Manager — Drive Optical and Hearing Sales

Scrivens Opticians & Hearing Care; Waterlooville; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Staff discounts on optical and hearing

28 days annual leave including bankhol

Career development opportunities and 2

Supportive and inclusive team

Generous staff discount scheme

Job summary

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service, drive branch performance, and maintain high standards of clinical care.

You will assist in daily operations, motivate sales targets for optical and hearing products, train staff, manage stock and merchandising, and coordinate local marketing. You may step in as acting Branch Manager when required.

Qualifications

• Experience in retail or healthcare, ideally optical or audiology settings.
• Strong customer service and sales background.
• Excellent interpersonal and communication skills.
• Ability to lead, motivate, and support a team.
• Organised, reliable, able to work under pressure.
• Basic IT skills and familiarity with point-of-sale systems.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy
• Assist in staff training, coaching, and performance management
• Manage stock levels, merchandising, and branch presentation to company standards
• Help coordinate local marketing initiatives and promotional campaigns
• Step in as acting Branch Manager when required, including opening and closing the branch

Job description

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service, drive branch performance, and maintain high standards of clinical care.

You will assist in daily operations, motivate sales targets for optical and hearing products, train staff, manage stock and merchandising, and coordinate local marketing. You may step in as acting Branch Manager when required.