Assistant

Boots Opticians; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare brand in the UK seeks a UAT Assistant to support improving customer experiences. This fixed-term contract role involves conducting various testing methodologies and requires strong communication and relationship-building skills. Ideal candidates will possess a foundation ISTQB qualification and experience with tools like JIRA. The position is based in the Nottingham office with full-time hours. Benefits include retirement savings plans, employee discounts, and access to counselling support.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling support

Qualifications

• Possesses strong verbal and written communication skills.
• Able to build relationships quickly within the team and externally.
• Inquiring mind to understand cause/effect of processes.
• Able to grow knowledge quickly and adhere to procedures.
• Embraces change with confidence and navigates demands effectively.

Responsibilities

• Liaising with teams to understand release elements.
• Raising, tracking, and retesting defects.
• Creating and maintaining comprehensive UAT scripts.
• Communicating impediments to progress in a timely manner.
• Supporting out of hours testing for releases.

Skills

Strong verbal and written communication skills

Ability to build relationships quickly

Inquiring mind and ownership of work

Ability to work effectively under pressure

Experience identifying defects and patterns

Education

Foundation ISTQB qualification

Tools

JIRA

Confluence

Job description

Job Description

Role: UAT Assistant

Contract: 24M FTC

Shift pattern: Full Time – 5 days in the Nottingham Office

Location: Nottingham Support Office

Closing date: 30-Jan-2026

Recruitment Partner: Matthew Nelligan

About the role

The Boots Digital Implementation team are looking for an accomplished UAT assistant to help improve our online customer experience. This opportunity is a 24-month fixed-term contract working 37.5 hours‑per-week, 5 days a week at our Nottingham D90 head office.

You will support the Digital Assistant Release Manager by conducting UAT, targeted, exploratory, and regression testing across multiple environments as part of an agile-driven release process.

Key responsibilities

• Liaising with teams cross-functionally to understand the elements of each release.
• Raising, tracking, and retesting defects, ensuring the digital implementation team are updated on progress throughout the process.
• Creating and maintaining clear, comprehensive UAT scripts and test scenarios to ensure coverage aligns with business requirements and release objectives.
• Communicating any impediments to progress in a timely manner to allow the Digital Assistant Release Manager to prioritise to ensure correct decisions on resolution are taken.
• Supporting out of hours testing for releases on go‑live mornings, as well as any ad hoc requirements.
• To have a working knowledge of the many different systems and tools that are used to support Boots.com.
• Supporting the Digital Implementation team as well as the wider areas of Boots.com team as and when required (e.g., fraud reviewing, supporting with peak activity).

The ideal candidate

• Possesses strong verbal and written communication skills.
• Able to build relationships quickly within the Digital Operations team and externally with all the key teams who we support.
• Have an inquiring mind, be curious on the ‘why’ to understand cause/effect of processes, be pragmatic and take ownership for their work.
• Able to grow knowledge quickly. Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.
• Embraces change with confidence, works effectively under pressure, and navigates the demands of a dynamic business with tenacity.
• Manages tasks independently, meets tight deadlines, and supports regular overnight deployments and occasional weekend work as required.

These are beneficial to have

• Holds a foundation ISTQB qualification with a strong understanding of the 7 principles of testing, alongside practical experience in various testing areas.
• Has experience creating and maintaining clear, structured UAT scripts and test scenarios to ensure thorough and consistent test coverage.
• Is skilled in identifying defects, patterns, and trends, contributing to continuous improvement of the Boots.com customer experience.
• Proficient in JIRA, with the ability to build and manage project plans, as well as other collaboration tools such as Confluence.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.