Strategic Asset Experience Lead

Jones Lang LaSalle Incorporated; Tinsley Green; Remote; GBP 42,000 - 65,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Asset Experience Associate to lead strategic client relationships and oversee complex commercial property portfolios in the Gatwick area. The role combines high-level client management with hands-on site operations and service delivery.

You will work closely with the Royal London asset team, manage day-to-day tenancy issues, coordinate service charges, and support risk, safety and sustainability initiatives while guiding a multidisciplinary

Qualifications

• Expert knowledge of commercial property management and building systems.
• Strategic portfolio planning with risk management.
• Understanding of regulatory frameworks and health and safety.

Responsibilities

• Serve as primary client relationship owner for Royal London assets.
• Oversee day-to-day property operations and customer relations.
• Lead site-level operations, financial tracking and service charge management.
• Coordinate with RLAM CX and asset management teams on improvements.

Skills

Commercial property management

Strategic portfolio planning

Client relationship management

Operations leadership

Tools

Yardi

Riskwise

Prism

Deepki

Workflow systems

Job description

Jones Lang LaSalle Incorporated is seeking an Asset Experience Associate to lead strategic client relationships and oversee complex commercial property portfolios in the Gatwick area. The role combines high-level client management with hands-on site operations and service delivery.

You will work closely with the Royal London asset team, manage day-to-day tenancy issues, coordinate service charges, and support risk, safety and sustainability initiatives while guiding a multidisciplinary