Hybrid Assessment Centre Coordinator

Maximus; Wrexham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave (+ bank holidays)

Holiday trade scheme (subject to HMRC)

9% combined pension

Flexible benefits package

Job summary

Maximus in Wrexham seeks a Customer Service Representative to coordinate daily Assessment Centre operations, greet customers, and support visits across channels. The role includes probation-period time leading to a hybrid pattern with some office days and some work-from-home days.

Salary £26,227.50 per annum plus benefits; duties cover session management, reminders, scheduling, travel arrangement, and admin tasks across multiple sites to ensure smooth customer journeys.

Qualifications

• Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
• IT literate, with good Microsoft Office skills
• Experience in dealing with both internal and external stakeholders (preferred not essential)
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems.

Responsibilities

• Fully manage each day's appointment sessions
• Carry out reminder calls to customers for appointments
• Monitor session progress and backfill appointments where necessary
• Identify additional support with other sites where necessary in management of the appointment session
• Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and work flow progression
• Welcome and greet customers on arrival whether this be face to face, via telephone or video link
• Arrange travel for customers who require assistance in getting to their appointment
• Provide a professional outstanding service to customers in line with Maximus vision and values
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Practitioner and Customer
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
• Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
• Carry out stop and searches for any missing customer files
• Update records accurately using in house computer system
• Provide cover at other sites on occasion
• General administrative duties
• Daily test of Solo Protect device, designed to protect employees
• Regularly test of panic alarms designed, to protect employees
• Regular WIP checks (Fortnightly)
• Maintain and order stationary, including keeping all reception leaflets and information up to date
• Prepare and distribute confidential customer documentation securely across different teams within Maximus
• Arrange and set up additional equipment for Health Practitioners.

Job description

Maximus in Wrexham seeks a Customer Service Representative to coordinate daily Assessment Centre operations, greet customers, and support visits across channels. The role includes probation-period time leading to a hybrid pattern with some office days and some work-from-home days.

Salary £26,227.50 per annum plus benefits; duties cover session management, reminders, scheduling, travel arrangement, and admin tasks across multiple sites to ensure smooth customer journeys.