Hybrid Assessment Centre Coordinator & Customer Support

Maximus; Newcastle upon Tyne; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Maximus is looking for a Customer Service Representative in Newcastle upon Tyne. You will manage daily Assessment Centre sessions, greet customers, and coordinate with clinical staff to ensure smooth patient journeys.

The role blends home and office work with weekly office travel to Gosforth. The ideal candidate has GCSE-level qualifications including Maths and English, strong English writing skills, and solid IT literacy.

Qualifications

• GCSE level or equivalent with Maths and English at C or above.
• Good written English, grammar and punctuation.
• IT literate with Microsoft Office skills.

Responsibilities

• Coordinate and oversee day-to-day operation of the Assessment Centre.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Co-ordinate post and ensure files arrive at the correct Assessment Centre.
• Provide an outstanding service to customers in line with Maximus values.
• Travel to the Gosforth office weekly for hybrid duties.

Skills

Fluent English

Education

GCSE level including Maths & English

Job description

Maximus is looking for a Customer Service Representative in Newcastle upon Tyne. You will manage daily Assessment Centre sessions, greet customers, and coordinate with clinical staff to ensure smooth patient journeys.

The role blends home and office work with weekly office travel to Gosforth. The ideal candidate has GCSE-level qualifications including Maths and English, strong English writing skills, and solid IT literacy.