Customer-Facing Assessment Centre Coordinator

Maximus; Lancashire; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Zusammenfassung

Maximus is seeking a proactive administrator to support its Assessment Centre in Blackpool on a 6-month FTC. You will be the first point of contact for claimants and visitors, handling enquiries, bookings, and general admin tasks to keep the centre running smoothly.

Working hours are Monday to Friday, 9am to 5pm, with a 37.5 hour week. You will collaborate with Health Practitioners and IT teams to resolve issues and maintain high customer service standards.

Qualifikationen

• Understanding of claimants needs and appropriately responding in a caring manner when required
• Excellent communication and interpersonal skills
• Excellent planning and organization skills
• Proficient in the use of Microsoft office package
• Demonstrable influencing skills to support the delivery of an excellent customer experience
• Ability to maintain and develop working relationships
• Experience of working effectively in a customer facing environment
• Resilience and ability to deal with setbacks constructively and work to resolution of issues
• Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct
• Work cohesively as part of a medical and non medical team of individuals
• Willingness to travel as required by the business to cover at alternate ACs for absence
• Experience of a similar role within healthcare field is desirable.

Aufgaben

• Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service
• Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC
• Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times
• Manage the appointment arrivals board ensuring systems keep up to date and in good order
• Provide general support to HPs based or attending the AC.
• Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution – escalating to manager if appropriate
• General administration duties; e.g. answering the telephone, copying, documents etc

Kenntnisse

Customer service

Communication

MS Office

Front desk

Organization

Tools

Microsoft Office

Jobbeschreibung

Maximus is seeking a proactive administrator to support its Assessment Centre in Blackpool on a 6-month FTC. You will be the first point of contact for claimants and visitors, handling enquiries, bookings, and general admin tasks to keep the centre running smoothly.

Working hours are Monday to Friday, 9am to 5pm, with a 37.5 hour week. You will collaborate with Health Practitioners and IT teams to resolve issues and maintain high customer service standards.