Assessment Centre Coordinator – Customer Experience Lead

Serco USA; Guildford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme (up to 6%)

Life insurance

25 days annual leave + bank holidays

Employee wellbeing programmes

Discounts and benefits

Job summary

Serco in Guildford is seeking a Site Coordinator to oversee the daily operation of the Assessment Centre, ensuring smooth welcome and accurate appointment handling.

You will manage front-of-house, schedule, liaise with health professionals, and uphold safety and quality standards, with BPSS clearance. This perm role offers a pension, life insurance, leave, and a supportive, inclusive culture.

Qualifications

• BPSS security clearance required.
• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Proficiency in Microsoft Office.
• Demonstrated ability to work in a customer-facing environment.
• Attention to detail and documentation accuracy.
• Ability to work as part of a medical and non-medical team.
• Willingness to travel to alternate Assessment Centres as needed.

Responsibilities

• Act as the front face of Serco, delivering high levels of customer service at the Assessment Centre.
• Prepare daily sessions for various assessment formats and ensure records are accurate and capacity meets demand.
• Manage daily appointment sessions to avoid cancellations and keep waiting times under 30 minutes.
• Coordinate with the back-office scheduling team to ensure diaries are fully managed.
• Provide support to customers with enquiries and assist with expenses claims where applicable.
• Ensure the Assessment Centre is prepared with equipment and supplies for each day.
• Handle general admin duties and assist Functional Assessors.
• Act as the site first aider (training provided).
• Be the local Health and Safety contact and complete DSE assessments for Serco staff.
• Open/close the site securely, depending on location.

Skills

Excellent communication

Planning and organisation

Interpersonal skills

Microsoft Office

Customer facing experience

Attention to detail

Team collaboration

Resilience

Education

BPSS security clearance

Tools

Microsoft Office

Job description

Serco in Guildford is seeking a Site Coordinator to oversee the daily operation of the Assessment Centre, ensuring smooth welcome and accurate appointment handling.

You will manage front-of-house, schedule, liaise with health professionals, and uphold safety and quality standards, with BPSS clearance. This perm role offers a pension, life insurance, leave, and a supportive, inclusive culture.