Assessment Centre Coordinator - Hybrid Customer Experience

Maximus; Haverfordwest; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Maximus is recruiting for an Administrative Coordinator at our Haverfordwest site to coordinate the day-to-day operation of the Assessment Centre. You will manage daily appointment sessions, greet customers, arrange travel where needed and ensure smooth customer journeys in line with CHDA values.

The role requires GCSEs in Maths and English, good IT skills and strong written English. This is a hybrid role with 3 days in the office and 2 days remote, supporting multiple sites and healthcare

Qualifications

• Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above.
• IT literate, with good Microsoft Office skills
• Experience in dealing with both internal and external stakeholders (preferred not essential)
• Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems

Responsibilities

• Fully manage each day’s appointment sessions
• Carry out reminder calls to customers for appointments
• Monitor session progress and backfill appointments where necessary
• Identify additional support with other sites where necessary in management of the appointment session
• Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
• Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
• Arrange travel for customers who require assistance in getting to their appointment
• Provide a professional outstanding service to customers in line with CHDA vision and values
• Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
• Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
• Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
• Work closely with the Team Performance lead to ensure the sessions run smoothly and to time
• Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions
• Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
• Carry out stop and searches for any missing customer files
• Update records accurately using in house computer system
• Provide cover at other sites on occasion
• General administrative duties
• Daily test of Solo Protect device, designed to protect employees
• Regularly test of panic alarms designed, to protect employees
• Regular WIP checks (Fortnightly)
• Maintain and order stationary, including keeping all reception leaflets and information up to date
• Prepare and distribute confidential customer documentation securely across different teams within CHDA
• Arrange and set up additional equipment for Health Care Practitioners

Skills

Microsoft Office

Stakeholder communication

Written English

IT literacy

Education

GCSE Maths & English

Job description

Maximus is recruiting for an Administrative Coordinator at our Haverfordwest site to coordinate the day-to-day operation of the Assessment Centre. You will manage daily appointment sessions, greet customers, arrange travel where needed and ensure smooth customer journeys in line with CHDA values.

The role requires GCSEs in Maths and English, good IT skills and strong written English. This is a hybrid role with 3 days in the office and 2 days remote, supporting multiple sites and healthcare