CX Success Centre Team Lead – Hybrid (Glasgow)

Maximus; Glasgow; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Holiday trade scheme

9% combined pension

Flexible benefits package

Hybrid role Glasgow office

Job summary

MAXIMUS in the United Kingdom is seeking a CX Success Centre Team Leader to oversee day‑to‑day operations, coach and develop Administrators, and ensure performance targets and service standards are met. They lead and support their team through coaching, feedback, and development while maintaining compliance with policies and quality requirements.

Salary - £30,000. The role is hybrid, with a Glasgow office and responsibilities across referral, appointment and enquiry management to drive

Qualifications

• Previous experience in supervisory role, leading and motivating teams in a busy environment, delivering to often challenging targets.
• Experience of performance management; familiarity with contractual targets, performance monitoring and reporting.
• Demonstrable commitment to delivering customer service and continuous improvement.

Responsibilities

• Oversee day-to-day CX Success Centre operations and line-manage Administrators.
• Coach, give feedback and develop the team while ensuring policy and quality compliance.
• Act as escalation point, communicate priorities and drive continuous process improvements.
• Support operational managers and deputise in their absence when required.

Skills

Team leadership

Coaching

Performance management

Customer service

Process improvement

Education

Team Leader diploma or certification

Tools

MS Office

Job description

MAXIMUS in the United Kingdom is seeking a CX Success Centre Team Leader to oversee day‑to‑day operations, coach and develop Administrators, and ensure performance targets and service standards are met. They lead and support their team through coaching, feedback, and development while maintaining compliance with policies and quality requirements.

Salary - £30,000. The role is hybrid, with a Glasgow office and responsibilities across referral, appointment and enquiry management to drive