Claimant Experience Coordinator - Hybrid

Advo Health Limited; Ashford; Híbrido; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working opportunities

Descripción de la vacante

Advo Health Limited is seeking a Customer Coordinator to join our government health assessments team on a permanent, full-time basis. You’ll be the first point of contact for claimants attending disability assessments and will help ensure a positive claimant journey throughout the process.

Based at an Assessment Centre with hybrid working opportunities, you’ll support claimants and healthcare professionals, manage the reception area, and handle administrative duties to keep days running smoothly

Formación

• Strong customer service skills and ability to manage claimant interactions.
• Excellent administrative and organisational abilities.
• Clear communication and problem-solving skills.

Responsabilidades

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records and reschedule appointments.
• Advise healthcare professionals and management on claimant needs.
• Prepare and maintain assessment rooms and equipment.

Conocimientos

Customer service

Administrative skills

Attention to detail

Communication

Descripción del empleo

Advo Health Limited is seeking a Customer Coordinator to join our government health assessments team on a permanent, full-time basis. You’ll be the first point of contact for claimants attending disability assessments and will help ensure a positive claimant journey throughout the process.

Based at an Assessment Centre with hybrid working opportunities, you’ll support claimants and healthcare professionals, manage the reception area, and handle administrative duties to keep days running smoothly