Assessment Centre Customer Service Coordinator (Hybrid)

Maximus; Leeds; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Maximus is seeking a Customer Service Representative in Leeds to coordinate daily appointment sessions, greet customers, and support clinical colleagues to ensure smooth assessments across channels. After probation, the role offers a hybrid model with some office and home-based days.

Ideal candidates will have GCSE Maths and English, strong IT skills, and experience in administrative or customer service roles, with fluency in written English and good attention to detail.

Qualifications

• Minimum education: GCSE level or equivalent including Maths & English at grade C or above.
• Experience in handling internal and external stakeholders is preferred.
• Strong written English, grammar, and punctuation for correspondence and record keeping.

Responsibilities

• Fully manage each day's appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Coordinate with other sites to manage appointment sessions.
• Welcome and greet customers on arrival via face-to-face, phone or video link.
• Arrange travel for customers who require assistance to their appointment.
• Provide professional service aligned with Maximus vision and values.
• Maintain rooms and equipment for Health Practitioners and Customers.
• Update records accurately using the in-house system.
• Provide cover at other sites when required.
• Perform general administrative duties.

Skills

GCSE English/Maths

Administrative experience

Customer service

Microsoft Office

Education

GCSEs in Maths & English

Tools

Microsoft Office Suite

Job description

Maximus is seeking a Customer Service Representative in Leeds to coordinate daily appointment sessions, greet customers, and support clinical colleagues to ensure smooth assessments across channels. After probation, the role offers a hybrid model with some office and home-based days.

Ideal candidates will have GCSE Maths and English, strong IT skills, and experience in administrative or customer service roles, with fluency in written English and good attention to detail.