Hybrid Claimant Experience Coordinator

Advo Health; Hastings; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Advo Health is seeking a Customer Coordinator in Hastings, England. This full-time role involves managing the reception of the Assessment Centre, ensuring claimants have a positive experience during their disability assessments. You'll be responsible for courtesy calls, appointment management, and maintaining a welcoming environment. This position is ideal for someone with strong customer service skills and a desire to support individuals during their assessment journey. Flexible working opportunities are offered, making it an excellent chance to make a real difference.

Qualifications

• Experience in customer-facing roles preferred.
• Proficiency in using computer systems for record keeping.
• Ability to assist with paperwork and forms.

Responsibilities

• Oversee day-to-day running of the Assessment Centre reception.
• Conduct courtesy calls with claimants before appointments.
• Manage appointment records and reschedule as necessary.

Skills

Strong customer service skills

Ability to build relationships

Job description

Advo Health is seeking a Customer Coordinator in Hastings, England. This full-time role involves managing the reception of the Assessment Centre, ensuring claimants have a positive experience during their disability assessments. You'll be responsible for courtesy calls, appointment management, and maintaining a welcoming environment. This position is ideal for someone with strong customer service skills and a desire to support individuals during their assessment journey. Flexible working opportunities are offered, making it an excellent chance to make a real difference.