Customer Coordinator

Advo Health; Hastings; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Advo Health is seeking a Customer Coordinator in Hastings, England. This full-time role involves managing the reception of the Assessment Centre, ensuring claimants have a positive experience during their disability assessments. You'll be responsible for courtesy calls, appointment management, and maintaining a welcoming environment. This position is ideal for someone with strong customer service skills and a desire to support individuals during their assessment journey. Flexible working opportunities are offered, making it an excellent chance to make a real difference.

Qualifications

• Experience in customer-facing roles preferred.
• Proficiency in using computer systems for record keeping.
• Ability to assist with paperwork and forms.

Responsibilities

• Oversee day-to-day running of the Assessment Centre reception.
• Conduct courtesy calls with claimants before appointments.
• Manage appointment records and reschedule as necessary.

Skills

Strong customer service skills

Ability to build relationships

Job description

At Advo Health, we’re the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we’re proud that more than 95% of people say they had a positive assessment experience with us.

About the role

We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full‑time basis. This is a vital customer‑facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process.

You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve.

This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.

What you’ll be doing

As a Customer Coordinator, you’ll:

• Oversee the day‑to‑day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of their appointments.
• Assist customers with form completion including expense claims.
• Use in‑house computer systems to update records accurately and reschedule appointments when needed.
• Advise healthcare professionals and management teams of additional claimant needs.
• Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
• Maintain a clean and professional workspace that creates a welcoming environment.
• Escalate any accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites when required and support general administrative duties.
• Build strong relationships with claimants, healthcare professionals, and the wider team.

Benefits & Culture

We strive to live and breathe our values, underpinned by a passion for what we do and a people‑centric approach. Our benefits include flexible working opportunities and more:www.ascenti.co.uk/careers