Second-Line IT Support Analyst — Microsoft & AD Expert

TieTalent; Swinton; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Life assurance

Annual leave entitlement (20-25 days + bank holidays)

Contributory pension scheme

Share save scheme

Paid volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

A technology company is looking for an IT Service Desk Analyst 2nd Line to provide technical support and advice for internal and external customers. This entry-level role involves troubleshooting network issues and managing service requests. Ideal candidates will have experience with Active Directory, network troubleshooting, and ITSM tools. The position offers a salary of £27,000 - £35,000 and various employee benefits including life assurance and annual leave.

Qualifications

• Previous experience in a similar role.
• Positive attitude and self-motivated.
• Familiarity with ITSM tools and customer service skills.

Responsibilities

• Provide IT support for Microsoft systems and mobile devices.
• Log and manage service tickets using the ITSM tool.
• Troubleshoot and resolve network issues.

Skills

Problem-solving

Strong knowledge of Active Directory

Troubleshooting networks

Customer service skills

Good communication

Tools

IT Service Management tools

Microsoft Office 365

Job description

A technology company is looking for an IT Service Desk Analyst 2nd Line to provide technical support and advice for internal and external customers. This entry-level role involves troubleshooting network issues and managing service requests. Ideal candidates will have experience with Active Directory, network troubleshooting, and ITSM tools. The position offers a salary of £27,000 - £35,000 and various employee benefits including life assurance and annual leave.