Helpdesk Analyst: First-Line Tech Support & Growth
Constant Recruitment Ltd
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Resumo da oferta
Constant Recruitment Ltd in Maidstone is seeking a Helpdesk Analyst to join a structured, first-line support team.
You’ll log tickets, triage issues, and resolve where possible, with escalation to senior engineers as needed. The role covers hardware, software, and network queries, onboarding/offboarding support, and keeping customers informed as problems are addressed. A calm, communicative approach is essential.
Responsabilidades
- Taking incoming support queries, logging, triaging, resolving
- Troubleshooting across hardware, software, and networks
- Supporting user onboarding/offboarding
- Keeping customers updated and happy
- Learning as you go, with proper support around you
Descrição da oferta de emprego
Constant Recruitment Ltd in Maidstone is seeking a Helpdesk Analyst to join a structured, first-line support team.
You’ll log tickets, triage issues, and resolve where possible, with escalation to senior engineers as needed. The role covers hardware, software, and network queries, onboarding/offboarding support, and keeping customers informed as problems are addressed. A calm, communicative approach is essential.
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