Tech Support Analyst — Learn, Grow & Drive IT Impact

Joseph Hage Aaronson & Bremen LLP; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Online continuous learning subscription

Mentorship within the team

Supportive team environment

Job summary

A law firm in Greater London is seeking a Technical Support Analyst to join their Technology Team. This role involves being the first point of contact for tech support queries, managing incidents, and proactively monitoring requests. Candidates should have experience with Microsoft 365, a patient personality, and a strong interest in technology. The firm offers a supportive environment with opportunities for continuous learning and improvement. Local travel may be required within London.

Qualifications

• Motivated individual with a friendly, helpful, and patient personality.
• Willing to learn new things every day and apply different methods.
• Demonstrates determination and persistence.
• Shows a strong interest in recent technology advancements.
• Possesses great organizational skills and is proactive.

Responsibilities

• Be the first point of contact for all tech support queries.
• Identify users’ needs and solve problems proactively.
• Help with reported issues and queries.
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate incidents as required.
• Create and update documentation on the internal knowledgebase.

Skills

Friendly and helpful personality

Willingness to learn

Determination and persistence

Interest in technology advancements

Great organizational skills

Experience with Microsoft 365

Competency in Microsoft applications

Understanding of networking and security principles

Tools

Windows endpoint devices

Mac endpoint devices

Android mobile devices

iPhone mobile devices

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

OneDrive

SharePoint

Outlook

Job description

A law firm in Greater London is seeking a Technical Support Analyst to join their Technology Team. This role involves being the first point of contact for tech support queries, managing incidents, and proactively monitoring requests. Candidates should have experience with Microsoft 365, a patient personality, and a strong interest in technology. The firm offers a supportive environment with opportunities for continuous learning and improvement. Local travel may be required within London.