ASB officer

Southern Housing; Fleet; Ibrido; GBP 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Southern Housing is seeking an Anti-Social Behaviour Officer to join our Housing team. You will triage ASB reports, assess situations, and develop action plans to investigate, manage risks, and support residents affected.

Based at the Fleet offices with hybrid working, this full-time role is 35 hours per week, with two days per week in the office. You will maintain case records, work with multi-agency partners, and contribute to neighbourhood strategies.

Competenze

• Experience in ASB case management, preferably in social housing.
• Excellent communication across channels.
• Teamwork to deliver service in challenging environments.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents needing support.
• Ability to maintain resilience in a challenging environment.
• Research and analytical skills to interrogate partnership databases.

Mansioni

• Triage ASB reports and assess situations to create action plans.
• Investigate nuisance, harassment and ASB; determine appropriate actions.
• Decide on evidence gathering measures such as CCTV.
• Maintain case records and support teams through supervision.
• Contribute to neighbourhood strategies to tackle ASB.

Conoscenze

ASB case management

Communication skills

Teamwork

Equality and diversity

Professional curiosity

Resilience

Analytical skills

Descrizione del lavoro

We're looking for an Anti-Social Behaviour Officer to join our leading Anti-Social Behaviour service in the Housing team here at Southern Housing.

Reporting to the ASB Manager, you'll deliver excellent service to residents affected by ASB. You'll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You'll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You'll also contribute to neighbourhood strategies to tackle ASB.

Principal duties and responsibilities include, but are not limited to:

• Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
• Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
• Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
• Maintaining high standards of case management and support teams through supervision.
• Keeping meticulous records of all actions, discussions, and decisions.

This is a full-time opportunity, working 35 hours per week on a hybrid basis. The successful candidate will be based at our Farringdon office, Fleet House, with flexible hybrid working and an expectation of around two days per week in the office.

What you'll need:

• Experience in ASB case management, preferably in social housing.
• Excellent communication skills across various channels.
• Teamwork skills to deliver excellent service in a challenging environment.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents with support needs.
• Ability to manage resilience in a challenging environment.
• Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning.

In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.

Closing Date: Sunday 25th October 2026 at 23:59

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.