Anti Social Behaviour Officer - 202610

Berneslai Homes; Barnsley; On-site; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Training and Development Opportunities

Job summary

Berneslai Homes in Barnsley is recruiting an Anti Social Behaviour Officer to work in our Neighbourhood service. You will investigate low and medium level ASB complaints, support tenants with complex needs, and help empower them to sustain their tenancy.

The role requires NVQ Level 3 / BTEC or equivalent, and experience in social housing. You will liaise with internal teams and partners, document case files, and contribute to reducing ASB while prioritising tenant safety.

Qualifications

• Experience in social housing is preferred.
• Ability to provide customer focused and responsive services.
• Understanding of Equality and Diversity in the workplace.

Responsibilities

• Act as advocate for customers regarding housing related ASB issues.
• Conduct proactive investigation of low/medium level ASB and prepare quality case files.
• Lead low/medium level ASB cases and support Neighbourhood Officers.
• Build relationships with internal and external partners to address ASB.
• Support continuous improvement and tenant satisfaction in ASB management.

Skills

Customer service

Communication

IT systems

Team collaboration

Education

NVQ Level 3 / BTEC Certificate

Tools

Microsoft Office

Bespoke IT Systems

Job description

Salary: £36,581 to £39,481

Working Arrangements: Full Time

Hours of Work: 37 hours per week

Status of Employment: Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the Customer first , have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence-demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Anti Social Behaviour Officer role:

We have an exciting opportunity to join our Neighbourhood service as Anti Social Behaviour Officer!

As part of this key front-line post, you'll improve and support our Neighbourhoods for our tenants and the wider community via the effective management and investigation of low and medium level ASB complaints. Support families and tenants with multiple and complex needs and empowering them to make sustainable changes and reduce ASB in order to help them manage their tenancy.

Key duties and responsibilities of our Anti Social Behaviour Officer:

• Act as an advocate for customers regarding housing related ASB issues and liaise with relevant departments / partner organisations to ensure swift resolution.
• Responsive, proactive investigation of low /medium level ASB, addressing the root cause, ensuring where possible support has been offered and/or exhausted before escalation, preparing quality case files for escalation as appropriate.
• Lead low /medium level ASB cases within the remit of the post, including those with multiple and / or complex needs in line with thresholds and agreed procedures including the utilisation of low level legal interventions, and support Neighbourhood Officers with response to areas of community tension ensuring effective caseload management, prioritising and risk assessing accordingly.
• Building and maintaining effective professional relationships with internal and external partners to tackle and prevent ASB providing specialist advice where required.
• Support continuous improvement and increased satisfaction in relation to the management of ASB.

What we're looking for in our Anti Social Behaviour Officer:

• NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills.
• Ability to provide customer focussed and responsive services.
• Experience of social housing, including ASB or Estate and Tenancy Management or Community Safety related work.
• Demonstrate a positive attitude towards your own development including embracing the personal development review process.
• Experience of working with software applications including Microsoft office and bespoke IT Systems.
• Understanding of Equality and Diversity in the workplace

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits include:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Job Description and Employee Specification: ASB Officer JD/ES.pdf

Key Dates

Shortlisting is due to take place week commencing Tuesday 20 October and interviews are due to take place week commencing 26 October. Please note these dates are subject to change.

Please note these dates are subject to change.

Further Information

For an informal discussion about this role, please email Liam Davies, Assistant Head of Neighbourhoods and Tenancy Sustainability by emailing [e-mail]

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.