ASB Officer

Southern Housing; Croydon; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Southern Housing is seeking an Anti-Social Behaviour Officer to join the Housing team. You will triage ASB reports, assess situations and deliver action plans to investigate and support residents, including multi‑agency reviews and risk management.

You will work a 35-hour hybrid week, based in Croydon with around two days in the office, covering the London South area. Experience in ASB case management and strong communication are essential.

Qualifications

• Experience in ASB case management, preferably in social housing.
• Excellent communication across channels.
• Teamwork to deliver service in a challenging environment.
• Experience with Equality Impact Assessments and equality issues.
• Professional curiosity to identify residents with needs.
• Ability to stay resilient in challenging settings.
• Research and analytical skills to review partnership data.

Responsibilities

• Triaging new ASB reports and assessing situations.
• Creating action plans to investigate, manage risks and support residents.
• Investigating nuisance, harassment and ASB and determining actions.
• Deciding on evidence gathering measures (sound recording, CCTV).
• Maintaining case records with supervision and support teams.

Skills

ASB case management

Communication

Teamwork

Equality & diversity

Professional curiosity

Resilience

Research & analysis

Job description

About The Role

We’re looking for an Anti‑Social Behaviour Officer to join our leading Anti‑Social Behaviour service in the Housing team here at Southern Housing.

Reporting to the ASB Manager, you’ll deliver excellent service to residents affected by ASB. You’ll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You’ll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You’ll also contribute to neighbourhood strategies to tackle ASB.

Principal duties and responsibilities include, but are not limited to:

• Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
• Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
• Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
• Maintaining high standards of case management and support teams through supervision.
• Keeping meticulous records of all actions, discussions, and decisions.

This is a full-time opportunity, working 35 hours per week on a hybrid basis. The successful candidate will be based at our Croydon - Mosaic East office, with flexible hybrid working and an expectation of around two days per week in the office. Role covers London South area.

What you’ll need:

• Experience in ASB case management, preferably in social housing.
• Excellent communication skills across various channels.
• Teamwork skills to deliver excellent service in a challenging environment.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents with support needs.
• Ability to manage resilience in a challenging environment.
• Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning.

Closing Date:

Sunday 25th October 2026 at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.