ASB Admin Support Specialist

Dudley; Dudley; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Dudley Council is seeking an ASB Admin Assistant to support ASB Officers and Managers within the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gather information and help deliver a responsive, professional service.

Responsibilities include managing low-level ASB reports, evidence gathering, and admin duties, with emphasis on customer satisfaction and early intervention. DBS check and a full driving licence may be required.

Qualifications

• Experience in a customer service environment.
• Ability to plan and prioritise workload in a busy office.
• Good communication and interpersonal skills.
• Competent IT skills and ability to use office systems.
• Willingness to undertake DBS check and driving licence where required.

Responsibilities

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering and interviews.
• Providing administrative support including case recording and performance reporting.
• Offering reassurance, advice and signposting for complainants and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and service improvements.

Skills

Customer service

Teamwork

Planning

Attention to detail

Communication

IT skills

Policies & procedures

Education

Five GCSEs (C/4 or above) including English, Maths, and ICT

Tools

MS Office

Job description

Dudley Council is seeking an ASB Admin Assistant to support ASB Officers and Managers within the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gather information and help deliver a responsive, professional service.

Responsibilities include managing low-level ASB reports, evidence gathering, and admin duties, with emphasis on customer satisfaction and early intervention. DBS check and a full driving licence may be required.