ASB Officer

Southern Housing; Hastings; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Southern Housing is seeking an Anti-Social Behaviour Officer to join the Housing team. You will triage ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected.

The role is full-time (35 hours per week) with hybrid working from Muriel Matters House, Hastings, covering the East Sussex region, with travel as needed. Two days per week in the office as agreed.

Qualifications

• Experience in ASB case management, preferably in social housing.
• Excellent communication skills across various channels.
• Teamwork skills to deliver excellent service in a challenging environment.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents with support needs.

Responsibilities

• Triage new ASB reports and assess situations to create action plans.
• Investigate incidents, evaluate evidence, and determine appropriate actions including legal remedies.
• Decide on additional measures for evidence gathering (sound recording, CCTV).
• Maintain high standards of case management and supervise teams.
• Keep meticulous records of actions, discussions, and decisions.

Skills

ASB case management

Communication skills

Teamwork

Equality & diversity

Analytical skills

Job description

We're looking for an Anti-Social Behaviour Officer to join our leading Anti-Social Behaviour service in the Housing team here at Southern Housing.

Reporting to the ASB Manager, you'll deliver excellent service to residents affected by ASB. You'll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected. You'll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies. You'll also contribute to neighbourhood strategies to tackle ASB.

This is a full-time opportunity, working 35 hours per week on a hybrid basis.

The successful candidate will be based at our Muriel Matters House office in Hastings, with flexible hybrid working and an expectation of approximately two days per week in the office, as agreed with your manager.

The role covers the East Sussex region, so you will be required to travel across the area to support customers and manage cases effectively.

Principal duties and responsibilities

• Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
• Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
• Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
• Maintaining high standards of case management and support teams through supervision.
• Keeping meticulous records of all actions, discussions, and decisions.

What you'll need

• Experience in ASB case management, preferably in social housing.
• Excellent communication skills across various channels.
• Teamwork skills to deliver excellent service in a challenging environment.
• Experience with equality and diversity issues, including Equality Impact Assessments.
• Professional curiosity to identify residents with support needs.
• Ability to manage resilience in a challenging environment.
• Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning.

In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.

Closing Date: Tuesday 3rd November 2026 at 23:59

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications.