ASB Officer

The Methodist Church in Britain; East Kilbride; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ECU allowance

Hybrid working

Growth opportunities

Descripción de la vacante

The ASB officer role at Southern Housing forms part of the anti-social behaviour service within the Housing team. The role focuses on triaging reports, risk assessments and investigating nuisance, harassment and ASB, with legal remedies where needed.

Offering hybrid working (about two office days per week) and an ECU allowance, this position requires experienced professionals to manage a varied caseload and liaise with residents across the area, supporting vulnerable customers with strong

Formación

• Experience in ASB case management.
• Experience with equality and diversity issues, including Equality Impact Assessments.

Responsabilidades

• Triage new ASB reports, assess situations and create action plans
• Complete risk assessments and respond dynamically to support complainants
• Investigate reports of nuisance, harassment and ASB, including occasional domestic abuse, and decide appropriate action
• Manage a varied ASB caseload, evaluate evidence and take action, including legal remedies
• Decide on additional evidence gathering such as sound recording and CCTV
• Contribute to neighbourhood strategies to tackle ASB
• Maintain high standards of case management and support staff through supervision
• Keep meticulous records of all actions, discussions and decisions

Descripción del empleo

This ASB officer post sits within the anti-social behaviour service of the Housing team at Southern Housing, reporting to the ASB manager. The work centres on triaging new reports, carrying out risk assessments and investigating nuisance, harassment and ASB, including legal remedies where needed. The role is distinct for its hybrid pattern of 35 hours a week and regular travel across the area to visit residents. Applicants must evidence each essential criterion with real case examples in the supporting questions.

What the job involves

• Triage new ASB reports, assess situations and create action plans
• Complete risk assessments and respond dynamically to support complainants
• Investigate reports of nuisance, harassment and ASB, including occasional domestic abuse, and decide appropriate action
• Manage a varied ASB caseload, evaluate evidence and take action, including legal remedies
• Decide on additional evidence gathering such as sound recording and CCTV
• Contribute to neighbourhood strategies to tackle ASB
• Maintain high standards of case management and support staff through supervision
• Keep meticulous records of all actions, discussions and decisions

What’s required

Experience

• Experience in ASB case management
• Experience with equality and diversity issues, including Equality Impact Assessments

Skills & knowledge

• Excellent communication skills across various channels
• Teamwork skills to deliver service in a challenging environment
• Professional curiosity to identify residents with support needs
• Resilience in a challenging environment
• Research and analytical skills to interrogate partnership databases for multi-agency case reviews and action planning

Nice to have

• Experience in social housing

What’s offered

• ECU allowance paid on top of salary
• Hybrid working, with about two office days a week as agreed with the manager
• Opportunity to grow and develop within the housing sector