Admin Assistant - Anti Social Behaviour

Hurst Green; St. James's; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dudley Council's ASB Admin Assistant role sits within the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gathering information and supporting investigations to ensure timely, professional responses.

You will manage a caseload of low-level ASB, provide admin support, signpost residents, and work as part of a busy team to deliver responsive and excellent customer service.

Qualifications

• Experience in a customer service environment.
• Ability to work in a team and independently.
• Ability to plan and prioritise workload in a busy environment.
• Accuracy and attention to detail, particularly during peak periods.
• Good communication and interpersonal skills.
• Competent IT skills and ability to use office systems.

Responsibilities

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering and arranging interviews.
• Providing administrative support, including case recording, scheduling, and performance reporting.
• Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and continuous service improvement.

Skills

Customer service experience

Teamwork

Planning and prioritising

Attention to detail

Communication skills

IT skills

Education

GCSEs incl English Maths ICT

Tools

Office software

Job description

The following content displays a map of the jobs location - 3-5 St James's Road, Dudley

Dudley Council is committed to delivering an outstanding response to Anti-Social Behaviour (ASB) across the borough . Our ASB Team plays a vital role in improving outcomes for residents, reducing nuisance, and ensuring safer communities for all.

We are now seeking a highly motivated ASB Admin Assistant to join our dedicated Housing Estates and Communities Service. This is an exciting opportunity to contribute to a fast-paced team focused on customer satisfaction, early intervention, and effective resolution of ASB and

As an ASB Admin Assistant, you will provide essential support to ASB Officers and Assistant Team Managers. You will act as a first point of contact for residents reporting ASB, helping to gather information, assess initial risk, and support the delivery of a responsive and professional service .

Your role will include:

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering, preparing documentation, and arranging interviews.
• Providing administrative support , including case recording, scheduling, and performance reporting.
• Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and continuous improvement of the service.

We are looking for someone who is organised, and committed to delivering excellent customer service . You should be confident communicating with a wide range of people, including vulnerable residents, partner agencies, and colleagues .

Essential Experience & Skills:

• Experience in a customer service environment
• Strong teamwork skills but able to work independently
• Ability to plan and prioritise workload in a busy environment
• Accuracy and attention to detail, even during peak periods
• Good communication and interpersonal skills
• Competent IT skills and ability to use office systems
• Ability to understand and follow policies and procedures

Qualifications:

• Five GCSEs (C/4 or above) including English, Maths, and ICT
• Willingness to undertake ongoing personal development
• This post requires a DBS check.
• A full driving licence is required.
• Business Use Car Insurance and a valid MOT (if applicable) are mandatory.

Workplace Attendance: Working in the office 3+ days a week (pro-rata)

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates . Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application .

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness . The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so .

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications