ASB Admin & Community Support Officer

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 20,000 - 26,000; Full time

Job summary

Dudley Council is seeking an ASB Admin Assistant to join the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gathering information, assessing risk, and supporting a responsive, professional service.

You will manage a caseload of low-level ASB reports, assist investigations with evidence gathering and interviews, and provide administrative support including case recording, scheduling, and reporting.

Qualifications

• Experience in a customer service environment.
• Strong teamwork skills but able to work independently.
• Ability to plan and prioritise workload in a busy environment.
• Accuracy and attention to detail, even during peak periods.
• Good communication and interpersonal skills.
• Competent IT skills and ability to use office systems.
• This post requires a DBS check and a full driving licence.

Responsibilities

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering, preparing documentation, and arranging interviews.
• Providing administrative support, including case recording, scheduling, and performance reporting.
• Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and continuous improvement of the service.

Skills

Customer service

Teamwork

Prioritisation

Attention to detail

Communication

IT skills

Policy understanding

Education

Five GCSEs including English, Maths and ICT

Tools

Office software

Job description

Dudley Council is seeking an ASB Admin Assistant to join the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gathering information, assessing risk, and supporting a responsive, professional service.

You will manage a caseload of low-level ASB reports, assist investigations with evidence gathering and interviews, and provide administrative support including case recording, scheduling, and reporting.