ASB Admin & Community Support Coordinator

Hurst Green; St. James's; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Dudley Council's ASB Admin Assistant role sits within the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gathering information and supporting investigations to ensure timely, professional responses.

You will manage a caseload of low-level ASB, provide admin support, signpost residents, and work as part of a busy team to deliver responsive and excellent customer service.

Formación

• Experience in a customer service environment.
• Ability to work in a team and independently.
• Ability to plan and prioritise workload in a busy environment.
• Accuracy and attention to detail, particularly during peak periods.
• Good communication and interpersonal skills.
• Competent IT skills and ability to use office systems.

Responsabilidades

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering and arranging interviews.
• Providing administrative support, including case recording, scheduling, and performance reporting.
• Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and continuous service improvement.

Conocimientos

Customer service experience

Teamwork

Planning and prioritising

Attention to detail

Communication skills

IT skills

Educación

GCSEs incl English Maths ICT

Herramientas

Office software

Descripción del empleo

Dudley Council's ASB Admin Assistant role sits within the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gathering information and supporting investigations to ensure timely, professional responses.

You will manage a caseload of low-level ASB, provide admin support, signpost residents, and work as part of a busy team to deliver responsive and excellent customer service.