Admin Assistant - Anti Social Behaviour

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 20,000 - 26,000; Full time

Job summary

Dudley Council is seeking an ASB Admin Assistant to join the Housing Estates and Communities Service. You will be the first point of contact for residents reporting ASB, gathering information, assessing risk, and supporting a responsive, professional service.

You will manage a caseload of low-level ASB reports, assist investigations with evidence gathering and interviews, and provide administrative support including case recording, scheduling, and reporting.

Qualifications

• Experience in a customer service environment.
• Strong teamwork skills but able to work independently.
• Ability to plan and prioritise workload in a busy environment.
• Accuracy and attention to detail, even during peak periods.
• Good communication and interpersonal skills.
• Competent IT skills and ability to use office systems.
• This post requires a DBS check and a full driving licence.

Responsibilities

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering, preparing documentation, and arranging interviews.
• Providing administrative support, including case recording, scheduling, and performance reporting.
• Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and continuous improvement of the service.

Skills

Customer service

Teamwork

Prioritisation

Attention to detail

Communication

IT skills

Policy understanding

Education

Five GCSEs including English, Maths and ICT

Tools

Office software

Job description

ASB Admin Assistant

Location: Dudley
Contract: Full-time

Dudley Council is committed to delivering an outstanding response to Anti-Social Behaviour (ASB) across the borough. Our ASB Team plays a vital role in improving outcomes for residents, reducing nuisance, and ensuring safer communities for all.

We are now seeking a highly motivated ASB Admin Assistant to join our dedicated Housing Estates and Communities Service. This is an exciting opportunity to contribute to a fast-paced team focused on customer satisfaction, early intervention, and effective resolution of ASB and

As an ASB Admin Assistant, you will provide essential support to ASB Officers and Assistant Team Managers. You will act as a first point of contact for residents reporting ASB, helping to gather information, assess initial risk, and support the delivery of a responsive and professional service.

Your role will include:

• Managing a caseload of low-level ASB and noise nuisance reports.
• Supporting investigations through evidence gathering, preparing documentation, and arranging interviews.
• Providing administrative support, including case recording, scheduling, and performance reporting.
• Offering reassurance, advice, and signposting for complainants, victims, and witnesses.
• Participating in a duty rota to handle initial reports of ASB.
• Assisting with prevention-focused activities and continuous improvement of the service.

We are looking for someone who is organised, and committed to delivering excellent customer service. You should be confident communicating with a wide range of people, including vulnerable residents, partner agencies, and colleagues.

Essential Experience & Skills:

• Experience in a customer service environment
• Strong teamwork skills but able to work independently
• Ability to plan and prioritise workload in a busy environment
• Accuracy and attention to detail, even during peak periods
• Good communication and interpersonal skills
• Competent IT skills and ability to use office systems
• Ability to understand and follow policies and procedures

Qualifications:

• Five GCSEs (C/4 or above) including English, Maths, and ICT
• Willingness to undertake ongoing personal development
• This post requires a DBS check.
• A full driving licence is required.
• Business Use Car Insurance and a valid MOT (if applicable) are mandatory.

Workplace Attendance: Working in the office 3+ days a week (pro-rata)

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

The Council's full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

#LI-DMBC2019

Attached documents

Job Description Housing & Assets Admin Asst Anti Social Behaviour.docx

Employee Benefits List.pdf