Area Planner

LGBT Jobs; Sheffield; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Guinness Property is seeking an Area Planner to join the team in Sheffield, delivering a high-quality planning and co-ordination service for Responsive Repairs. The role is full-time with hybrid working and three days a week in the Sheffield office, coordinating diaries, booking appointments, and updating systems to track repairs and service delivery.

You will work closely with residents, operatives and internal teams, ensuring clear communication, efficient job allocation, and a strong focus on

Qualifications

• Experience of working in a customer-driven environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Responsibilities

• Scheduling and co-ordinating repairs.
• Co-ordinate day-to-day scheduling of Responsive Repairs Operatives.
• Manage operatives' diaries, booking and rescheduling appointments.
• Maintain accurate records and update systems to track repair activities.
• Communicate with residents, operatives and internal teams to ensure clear communication and efficient job allocation.

Skills

Communication

Data recording

Customer-driven environment

Diary management

Work under pressure

Time management

Team coordination

Tools

Databases

DRS

Job description

responsibilities include scheduling and co-ordinating repairs

requires excellent communication and data recording skills

experience in customer-driven environment is essential

About the role

We are looking for an Area Planner to join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs. This is a full-time permanent position, offering hybrid working, with three days a week in our Sheffield office.

As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.

The role involves managing operative’s diaries, booking, and rescheduling appointments, maintaining accurate records, and updating systems to ensure repair activities are tracked effectively.
Working closely with residents, operatives, and internal teams, you will ensure clear communication, efficient job allocation, and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

You will also be able to demonstrate these essential skills

• ? Experience of working in a customer-driven environment.
• ? Experience of working within agreed performance targets.
• ? Excellent oral and written communications.
• ? Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• ? Ability to work in a fast-paced environment and under pressure.
• ? Experience of working with databases.

Desirable

• ? Experience of working in social housing.
• ? Experience of working with large volume data processing activities.
• ? Experience of working with subcontractors.
• ? Excellent organisation and time management skills.
• ? Experience of working with DRS.